Community Outreach & Adoptions Associate

JOB SUMMARY

Responsible for providing assistance to visitors and clients with League-related business including, but not limited to: adoption counseling, completing retail transactions and purchases by customers; answering phones; issuing licenses; receiving surrendered animals; providing animal care; and providing humane education.

ORGANIZATIONAL RELATIONSHIPS

This full-time position is supervised by the Community Outreach and Adoptions Manager. The position identified below report to this position: None

ESSENTIAL FUNCTIONS OF THE JOB INCLUDE

Administrative:

  • Coordinate the intake of stray, injured and owner-relinquished animals
  • Accurately complete all animal intake paperwork
  • Contact drivers and rehabilitators for wildlife as appropriate
  • Maintain accurate animal intake information in database
  • Retrieve general voice mail messages and respond to calls and/or forward them to the appropriate department
  • Coordinate the Lost & Found process
  • Accurately complete the daily tracking for lost and found including matching lost reports with any stray animals in the League’s care
  • Contact potential owners when a stray animal matches their description of their lost pet
  • Contact other shelters and the Washington Post to report stray animals
  • Coordinate trap rental to City residents and maintain records on traps in use and traps overdue for return
  • Maintain an updated listing of the disposition of all rental traps
  • Follow up on overdue traps

Financial:

  • Sell Spay/Neuter certificates and process licenses, accurately completing all paperwork and input into database
  • Accept monetary and in-kind donations from the public, thank the donor and forward notices of donation to the Development Coordinator
  • Correctly complete cash and non-cash receipts
  • Accurately process cash, check and credit card transactions, adhering to League accounting policies
  • Assist clients with retail item purchases, maintain inventory and ensure displays are stocked and orderly.

Adoption Counseling:

  • Assist the public in making appropriate adoption matches
  • Explain AWLA adoption policies and procedures to potential adopters
  • Use customer service skills to facilitate potential applications in a positive manner in support of AWLA mission and objectives.
  • Conduct adoption and behavior consultations
  • Ensure that all adoption related literature is assembled prior to the adoption consultation
  • Review all pertinent information on the application with the potential adopter privately
  • Conduct all post-consultation activities prior to the adoption
  • Maintain a complete and accurate file regarding all actions associated with the adoption
  • Ensure that the completed adoption contract is at the shelter prior to the adopter’s scheduled pick-up time
  • Advise shelter personnel of the pick-up time as well as any required pre-adoption medical procedures
  • Arrange transfer of veterinary records from the previous owner to the new adopter if appropriate
  • Conduct all final adoption processes
  • Ensure that all required actions are completed prior to releasing the animal to its new home
  • Telephone the adopter following the pick-up of the animal to maintain contact and advise on any potential problems as needed
  • Conduct consultations for owner surrendered animals
  • Document a complete personality profile of the animal
  • Discuss the adoption potential of the animal and gather detailed information on the history of the surrendered animal
OTHER DUTIES/FUNCTIONS

Provide support to the League’s team effort including, but not limited to:

  • Communicating regularly with supervisors to ensure that they are aware of any issues pertinent to their areas of responsibility
  • Keep the lobby neat and tidy (including removal and sorting of donations daily)
  • Clean adoptable cats and small animals when needed
  • Ensure that all supplies and forms are stocked by communicating to the administrative department as to current and future needs
  • Participate in staff meetings to share ideas and suggestions for improving the organization as a whole and for improving the quality of animal care
  • Perform other duties as requested to ensure the internal and external well-being of the Animal Welfare League of Alexandria
POSITION SPECIFICATIONS

Required:

  • Minimum of one year experience in a customer service environment
  • Proven ability to handle multiple tasks in a busy workplace environment
  • Ability to accurately and consistently perform data entry
  • Strong customer service skills and the ability to maintain a professional appearance and demeanor at all times
  • Ability to perform basic mathematical calculations
  • Understanding of the humane care and treatment of animals

Desired:

  • Fluent in written and spoken Spanish
  • Experience with animals
  • Experience with Chameleon database
  • Experience volunteering or working in an animal shelter environment

Education/Training:

  • High school diploma or equivalent
WORKING CONDITIONS
  • Indoors in air-conditioned/heated building, outdoors at shelter or on-location for various activities
  • Equipment Use:
  • Includes use of PC, laser printer, copy machine, fax machine, and telephone
  • Work Hours:
    • Hours are determined in accordance with the current needs of the League and schedule will require regular work hours on weekends, evenings and holidays
    • Regular exposure to animals
MENTAL, PHYSICAL AND COMMUNCIATION DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires working alone or with minimal supervision. Must be self-motivated.
  • Requires patience and tact when working with difficult, emotional or angry people.
  • Requires speaking and writing effectively and clearly in a professional manner.
  • Requires clear verbal communication over the telephone and intercom systems to internal or external individuals.
  • Requires treating people and animals in a pleasant, courteous and professional manner.
  • Requires ability to work in team environment and to provide team leadership
  • Requires basic animal care and handling of a variety of animals

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor.

COMPENSATION

The Animal Welfare League of Alexandria offers an excellent benefits package and competitive compensation. The AWLA provides health care, dental, and vision coverage, a retirement plan, and additional employee benefits.

Pay will be commensurate with experience.

To apply, please submit your cover letter, resume, and application (download here) to the email address careers@alexandriaanimals.org with the subject line “Community Outreach & Adoptions Associate”.

Part-time Community Outreach & Adoptions Associate (2 Openings Available)

JOB SUMMARY

Responsible for providing assistance to visitors and clients with League-related business including, but not limited to: adoption counseling, completing retail transactions and purchases by customers; answering phones; issuing licenses; receiving surrendered animals; providing animal care; and providing humane education.
ORGANIZATIONAL RELATIONSHIPS

This position is supervised by the Community Outreach and Adoptions Manager The position identified below report to this position: None

WORK HOURS

Opening 1: Friday 11am – 6:30pm, Saturday 11am – 5:30pm, Sunday 11am – 5:30pm

Opening 2: Saturday 11am – 5:30pm, Sunday 11am – 5:30pm, Monday 11am – 6:30pm

ESSENTIAL FUNCTIONS OF THE JOB INCLUDE

Administrative:

  • Coordinate the intake of stray, injured and owner-relinquished animals
  • Accurately complete all animal intake paperwork
  • Contact drivers and rehabilitators for wildlife as appropriate
  • Maintain accurate animal intake information in database
  • Retrieve general voice mail messages and respond to calls and/or forward them to the appropriate department
  • Coordinate the Lost & Found process
  • Accurately complete the daily tracking for lost and found including matching lost reports with any stray animals in the League’s care
  • Contact potential owners when a stray animal matches their description of their lost pet
  • Contact other shelters and the Washington Post to report stray animals
  • Coordinate trap rental to City residents and maintain records on traps in use and traps overdue for return
  • Maintain an updated listing of the disposition of all rental traps
  • Follow up on overdue traps

Financial:

  • Sell Spay/Neuter certificates and process licenses, accurately completing all paperwork and input into database
  • Accept monetary and in-kind donations from the public, thank the donor and forward notices of donation to the Development Coordinator
  • Correctly complete cash and non-cash receipts
  • Accurately process cash, check and credit card transactions, adhering to League accounting policies
  • Assist clients with retail item purchases, maintain inventory and ensure displays are stocked and orderly.

Adoption Counseling:

  • Assist the public in making appropriate adoption matches
  • Explain AWLA adoption policies and procedures to potential adopters
  • Use customer service skills to facilitate potential applications in a positive manner in support of AWLA mission and objectives.
  • Conduct adoption and behavior consultations
  • Ensure that all adoption related literature is assembled prior to the adoption consultation
  • Review all pertinent information on the application with the potential adopter privately
  • Conduct all post-consultation activities prior to the adoption
  • Maintain a complete and accurate file regarding all actions associated with the adoption
  • Ensure that the completed adoption contract is at the shelter prior to the adopter’s scheduled pick-up time
  • Advise shelter personnel of the pick-up time as well as any required pre-adoption medical procedures
  • Arrange transfer of veterinary records from the previous owner to the new adopter if appropriate
  • Conduct all final adoption processes
  • Ensure that all required actions are completed prior to releasing the animal to its new home
  • Telephone the adopter following the pick-up of the animal to maintain contact and advise on any potential problems as needed
  • Conduct consultations for owner surrendered animals
  • Document a complete personality profile of the animal
  • Discuss the adoption potential of the animal and gather detailed information on the history of the surrendered animal

OTHER DUTIES/FUNCTIONS

Provide support to the League’s team effort including, but not limited to:

  • Communicating regularly with supervisors to ensure that they are aware of any issues pertinent to their areas of responsibility
  • Keep the lobby neat and tidy (including removal and sorting of donations daily)
  • Clean adoptable cats and small animals when needed
  • Ensure that all supplies and forms are stocked by communicating to the administrative department as to current and future needs
  • Participate in staff meetings to share ideas and suggestions for improving the organization as a whole and for improving the quality of animal care
  • Perform other duties as requested to ensure the internal and external well-being of the Animal Welfare League of Alexandria
POSITION SPECIFICATIONS

Required:

  • Minimum of one year experience in a customer service environment
  • Proven ability to handle multiple tasks in a busy workplace environment
  • Ability to accurately and consistently perform data entry
  • Strong customer service skills and the ability to maintain a professional appearance and demeanor at all times
  • Ability to perform basic mathematical calculations
  • Understanding of the humane care and treatment of animals

Desired:

  • Fluent in written and spoken Spanish
  • Experience with animals
  • Experience with Chameleon database
  • Experience volunteering or working in an animal shelter environment

Education/Training:

  • High school diploma or equivalent
WORKING CONDITIONS
  • Indoors in air-conditioned/heated building, outdoors at shelter or on-location for various activities
  • Equipment Use:
  • Includes use of PC, laser printer, copy machine, fax machine, and telephone
  • Work Hours:
    • Two part-time positions available with work hours as follows:
      • Opening 1: Friday 11am – 6:30pm, Saturday 11am – 5:30pm, Sunday 11am – 5:30pm
      • Opening 2: Saturday 11am – 5:30pm, Sunday 11am – 5:30pm, Monday 11am – 6:30pm
      • Holiday hours are required.
      • Regular exposure to animals
MENTAL, PHYSICAL AND COMMUNCIATION DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires working alone or with minimal supervision. Must be self-motivated.
  • Requires patience and tact when working with difficult, emotional or angry people.
  • Requires speaking and writing effectively and clearly in a professional manner.
  • Requires clear verbal communication over the telephone and intercom systems to internal or external individuals.
  • Requires treating people and animals in a pleasant, courteous and professional manner.
  • Requires ability to work in team environment and to provide team leadership
  • Requires basic animal care and handling of a variety of animals

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor.

COMPENSATION

Pay will be commensurate with experience.

To apply, please submit your cover letter, resume, and application (download here) to the email address careers@alexandriaanimals.org with the subject line “Part Time Community Outreach & Adoptions Associate”. In your cover letter, please state which of the two openings you are applying for. If you are available for either, please indicate your preference.

 

 

 

 

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