Manager of Volunteers and Community Events


DIVISION: Community Outreach/Volunteer

EFFECTIVE DATE: As soon as filled

JOB SUMMARY:  The Manager of Volunteers and Community Events is responsible for growing and strengthening AWLA’s volunteer program, utilizing volunteers as a critical component of all of its activities.  The Manager will be responsible recruiting, training, and supervising volunteers; building relationships/communication among staff and volunteers; maintaining volunteer records, appreciating/recognizing volunteers, and coordinating volunteer schedules. In addition, the Manager of Volunteers and Community Events will work with the Senior Manager of Community Engagement to plan AWLA’s events/activities in the community, including AWLA’s Alexandria’s Walk for Animals, the Fun Dog Show, Howl-o-Ween and end-of-the-year activities.  He or she will work with volunteers to expand AWLA’s ability to provide tours and other educational opportunities to the community.  


This position is supervised by: Senior Manager of Community Relations

The positions identified below report to this position: AWLA Volunteers


Volunteer Recruitment:

  • Recruits, interviews, and screens volunteers
  • Recruits volunteers for AWLA special events and supervises volunteers at all AWLA events
  • Maintains volunteers’ personnel records, noting special skills and interests
  • Matches volunteers to appropriate jobs, which meet the needs of the organization as well as those of the individual
  • Regularly surveys staff and volunteers to reassess whether needs are being met
  • Updates volunteer job assignments as needed
  • Responds in a timely fashion to all inquiries regarding the volunteer program

Volunteer Management:

  • Supervises volunteers in performance of duties, providing them with regular feedback and special guidance when requested or required
  • Coordinates, recruits and trains a team of volunteer mentors to assist with orienting and training new volunteers
  • Plans and executes volunteer recognition programs
  • Reviews and updates the Volunteer Handbook, job descriptions, training materials, and other pertinent forms as needed
  • Strategizes methods for developing staff/volunteer relationships and communication methods
  • Networks with peers locally and nationally to ensure the League is informed of best practices and innovations in volunteer management
  • Regularly communicates with supervisor and prepares department reports monthly, or as requested
  • Notes any volunteer injuries or accidents and reports them to the Human Resources representative
  • Addresses any and all disputes that may arise between volunteers or between volunteers and staff, coordinating with the affected department heads
  • Re-trains, disciplines and/or terminates volunteers who do not meet the expectations set forth in the Volunteer Program

Event Planning:

  • Plans AWLA’s events in the community utilizing volunteers. These events range from AWLA’s large Alexandria’s Walk for Animals to speaking engagements at a local community group.
  • Builds a team of outreach volunteers to assist with planning and attending these events



  • Two or more years supervisory experience
  • Proven ability to multi-task and work under pressure
  • Proven ability to plan and successfully implement large-scale events of 200 or more people
  • Comfort using online systems for tracking information

Education and Training:

  • 3-5 years of event planning / development experience
  • At least two years of supervisory experience
  • Required: Current Virginia State Driver’s License
  • Preferred: Some exposure to animal welfare/animal sheltering issues


  • Indoors in an air-conditioned/heated office, outdoors at the shelter, or on location for various activities
  • Equipment use: Includes use of PC, laser printer, copy machine, fax machine, telephone
  • Working around animals
  • Exempt position
  • Work hours:  40 hours per week. Five days a week for 8 hours a day.  Schedule will need to rotate at least monthly to interact with volunteers on every day of the week. Evening and weekend hours will be required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires working alone or with minimal supervision (must be self-motivated)
  • Requires patience and tact when working with difficult, emotional, or angry people
  • Requires speaking and writing effectively and clearly in a professional  manner
  • Requires clear verbal communication over the telephone and intercom systems to internal or external individuals
  • Requires treating people and animals in a pleasant, courteous, and professional manner
  • Requires the ability to work in a team environment and to provide team leadership

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

To apply, please submit your cover letter, resume, and application (see link below) to, with the subject line “Manager of Volunteers and Community Events”.

Download our Application for Employment (View Word .doc)

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